Shipping policy
Last updated: 15 July 2026
Shipping destinations
ARTE CASA currently ships to:
• Portugal
• European Union member states
• United Kingdom
• United States
• Canada
• Switzerland
We do not ship to PO Boxes, APO/FPO addresses or military addresses. Delivery to remote areas, offshore territories and certain islands is available only after written confirmation from ARTE CASA. A country appearing in a Shopify market does not guarantee that every postcode is serviceable.
Processing time
• In-stock products: normally dispatched within 2–3 business days after cleared payment.
• Individually approved personalized or made-to-order products: normally prepared within 1–2 weeks, unless a different production time is agreed in writing.
Business days are Monday to Friday, excluding Portuguese public holidays.
Out-of-stock products are displayed as “Sold out”. ARTE CASA does not accept backorders or pre-orders unless this is expressly stated on the product page.
Estimated transit times after dispatch
• Portugal: 3–5 business days
• European Union: 5–8 business days
• United Kingdom: 5–8 business days
• Switzerland: 5–8 business days
• United States and Canada: 10–20 business days
These are estimates, not guaranteed delivery dates. Customs procedures, remote-area service, weather, carrier disruption and other circumstances outside our reasonable control can extend delivery time.
Shipping cost
Standard shipping is included in the displayed product price for all destinations listed above. No separate standard shipping charge is added at checkout.
Optional services, address corrections, re-delivery, storage, return-to-sender charges or other costs caused by customer instructions may be charged separately where permitted by law.
Carrier and tracking
ARTE CASA selects the carrier and service according to the delivery address, product dimensions, parcel count and service availability.
A tracking number is provided for every shipment.
Orders containing a ceramic dispenser and a floor stand may be shipped in two separate parcels with different tracking numbers. Parcels may arrive on different days. For return and cancellation periods calculated from delivery, the relevant date is the delivery of the last parcel or item in the order.
Customs, import VAT and duties
For deliveries within Portugal and the European Union, displayed consumer prices include applicable VAT where required.
Orders to the United Kingdom, United States, Canada and Switzerland are shipped with standard delivery included, but may be subject to import VAT, customs duties, brokerage fees or other charges imposed by the destination country or carrier. Unless these amounts are expressly collected at checkout or ARTE CASA is legally required to collect them, they are payable by the recipient.
ARTE CASA cannot control or predict these charges. Refusal to pay import charges does not automatically cancel the order.
Address accuracy
The customer must provide a complete and accurate delivery address, postcode, recipient name, email address and any telephone number required by the carrier.
Contact info@artecasa.shop immediately if an address correction is needed. We will try to make the change before dispatch, but changes are not guaranteed after the parcel has been handed to the carrier.
If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect, non-payment of import charges or another circumstance attributable to the customer, the customer may be responsible for the actual outbound, return and re-shipping costs, to the extent permitted by applicable law.
Delivery and signature
Delivery may require a signature. The carrier should not leave the parcel unattended unless the customer has expressly authorized that delivery method.
Any instruction to leave a parcel in a safe place is subject to the carrier’s terms and applicable consumer law. Nothing in this policy transfers risk earlier than permitted by mandatory law.
Delayed or potentially lost parcels
If the order has not arrived within 7 business days after the end of the estimated delivery period, contact info@artecasa.shop.
ARTE CASA will open an investigation with the carrier. If the carrier confirms that the shipment is lost, ARTE CASA will offer a replacement or refund as required by applicable law.
If tracking shows “Delivered” but the parcel cannot be found, first check the delivery location, building reception, household members and nearby neighbors, then contact the carrier and ARTE CASA. Carrier investigation procedures do not limit mandatory consumer rights.
Damage in transit
Please inspect the parcel promptly. If the item arrives damaged, contact info@artecasa.shop preferably within 48 hours and provide:
• Order number
• Photographs of the damaged item
• Photographs of the outer and inner packaging
• Photograph of the shipping label
Keep all packaging until the claim is resolved. The 48-hour request helps us deal with the carrier and does not remove any statutory rights relating to damaged, defective or non-conforming goods.
Cancellation before dispatch
For a standard in-stock product, contact us as soon as possible. We will cancel or amend the order if it has not yet been handed to the carrier.
After dispatch, the applicable return procedure must be followed.
For personalized or made-to-order products, cancellation is possible before the specifications are approved and production begins. Once production has started, cancellation for change of mind may no longer be available, without affecting rights relating to defects or non-conformity.
Events outside our reasonable control
ARTE CASA is not responsible for delays caused by customs, carrier disruption, strikes, extreme weather, natural disasters, armed conflict, government restrictions or other events outside its reasonable control.
We will inform the customer and take reasonable steps to complete the order. If performance becomes impossible or the delay is excessive, we may cancel the undelivered part and refund the corresponding amount, without limiting mandatory consumer rights.